Privacy policy2018-07-24T11:04:23+00:00

privacy

policy

We take privacy seriously

See our privacy policy below

User information policy

This Privacy Policy governs the companies set forth below (WhyGo) collects, uses, maintains and discloses information collected from users (each, a User or you) of the whyGo.net and affiliated websites and mobile applications (Sites). This privacy policy applies to the Sites and all products and services offered by whyGo. For the Data Protection Acts in the UK, Australia and the US, the data controller is whyGo, with registered addresses at:

whyGo Asia Pacific

+61 1300 652 626 | bookings@whygo.com.au

whyGo Pty Ltd

10 Help Street Chatswood, NSW 2067, Australia.

whyGo Europe

+44 (0) 207 183 0460 | bookings@whygo.eu

whyGo Europe Ltd

1010 Cambourne Business Park, Cambourne, CB23 6DP, UK.

whyGo Americas

+1 (0) 214 272 2578 | bookings@whygo.us

whyGo Americas Inc.

15305 North Dallas Parkway, Addison, Texas, 75001, USA.

Explaining the legal bases, we rely on

The law on data protection sets out several different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order a service from us for we’ll collect your address details, email & phone number for billing purposes.

Legal compliance

If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting whyGo to law enforcement.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your booking history to send you or make available personalised offers.
We also combine the booking history of many customers to identify trends and ensure we can keep up with demand or develop new products/services.

Personal identification information

We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the Sites, fill out a form, and in connection with other activities, services, features or resources we make available on our Sites.
Users may be asked for, as appropriate, name, email address, home or business address, phone number and payment details. Users may, however, visit our Sites anonymously.
We will collect such personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply such personal identification information, except that it may prevent them from engaging in certain Site related activities.
Where you have provided us with details of your social media accounts, we may, if you have consented, obtain personal identification information from those accounts.

When do we collect your personal data?

• When you visit any of our websites, and use your account to buy products and services.
• When you make an online purchase and check out as a guest.
• When you create an account with us.
• When you purchase a product or service by phone but don’t have (or don’t use) an account.
• When you engage with us on social media.
• When you download or install one of our apps.
• When you contact us by any means with queries, complaints etc.
• When you ask one of our customer service teams to email you information about a product or service.
• When you enter prize draws or competitions.
• When you book any kind of appointment with us.
• When you choose to complete any surveys, we send you.
• When you comment on or review our products and services. Any individual may access personal data related to them, including opinions. So, if your comment or review includes information about the Partner who provided that service, it may be passed on to them if requested.
• When you fill in any forms.
• When you’ve given a third-party permission to share with us the information they hold about you.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

whyGo will only use the details collected from you as part of your registration:
-to send periodic emails;
-for the purposes of your registration and the administration of the Sites;
-for the business purposes of whyGo;
-to contact you (including sending information and updates relating to any order, questions or requests) or for the provision of customer services; and
-to supply such details to any operators of work space that you book through the Sites to enable them to fulfil their contract with you.

How long will we keep your personal data?

Orders – When you place an order, we’ll keep the personal data you give us for five years, so we can comply with our legal and contractual obligations.
Inactive accounts – If you’ve not used your account for more than ten years, it will be flagged as inactive and we’ll close the account and delete or anonymise the personal data associated with it.

What are your rights over your personal data?

You have the right to request:
• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You can contact us to request to exercise these rights at any time as follows:
The Data Protection Officer, whyGo, 1010 Cambourne Business Park, Cambourne, CB23 6DP, UK or email us at privacy@whygo.net .
If we choose not to action your request, we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorized a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Direct marketing

If the User decides to opt-in to our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. If you consent to us obtaining personal identification information from your social media accounts, we will only use such information for the purposes of enhancing your use of the Sites.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that division.
If you have an account, log in & visit the ‘Subscription Centre’ area and change your preferences.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Sites. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect personal data collected from you, we cannot guarantee the security of data you transmit to our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Sharing your information

We do not sell, trade, or rent personal identification information collected from Users to others.
We will use a third-party service provider to process your payments and will share your information with them for that purpose only. We may also use third party service providers to help us operate our business and the Sites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes unless you have asked us not to do so at registration or afterwards. We may disclose personal information obtained from you to any member of our group from time to time, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.


We may disclose personal information obtained from you to third parties:
-In the circumstances set out above.
-In the event that we sell or buy any business or assets, in which case we may disclose personal data obtained from you to the prospective seller or buyer of such business or assets.
-If whyGo or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
-If we are under a duty to disclose or share personal data obtained from you to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions and other
agreements; or to protect the rights, property, or safety of whyGo, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Minors

whyGo does not knowingly collect or solicit information from anyone under the age of 16 or knowingly allow such persons to register. If you are under 16, please do not attempt to register for whyGo send any information about you to us, including your name, address, telephone number, or email address. No one under age 16 may provide any information to or on whyGo. If you believe that we might have any information from or about a minor under 16, please contact us at privacy@whygo.net.

Links

whyGo may contain links to other websites. We are not responsible for the privacy practices of other web sites. We encourage Users to be aware when they leave the Site to read the privacy statements of other web sites that collect personally identifiable information. This Privacy Policy applies solely to information collected by whyGo via the Site.

Third party advertising

Advertisements that appear on whyGo are sometimes delivered (or “served”) directly to Users by third party advertisers. They automatically receive your IP address when this happens. These third-party advertisers may also download cookies to your computer or use other technologies such as JavaScript and “web beacons” (also known as “1—1 Gifs”) to measure the effectiveness of their ads and to personalize advertising content. Doing this allows the advertising network to recognize your computer each time they send you an advertisement to measure the effectiveness of their ads and to personalize advertising content.
In this way, they may compile information about where individuals using your computer or browser saw their advertisements and determine which advertisements are clicked. WhyGo does not have access to or control of the cookies or other technologies that may be used by the third-party advertisers. Third party advertisers have no access to your contact information stored on whyGo unless you choose to share it with them.
If you wish to not have this information used for serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads. This privacy policy covers the use of cookies by whyGo and does not cover the use of cookies or other tracking technologies by any of its advertisers.

Security

WhyGo takes reasonable precautions to protect Users’ Non-Public Information. Your account information is located on a secured server behind a firewall. When you enter sensitive information, such as a credit card number on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions about security, please contact us.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical / performance cookies

They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Changes to this privacy policy

WhyGo has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. By using any of the Sites, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites. Your continued use of the Sites following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this privacy policy, the practices of the Sites, or your dealings with the Sites, please contact us at details above or via email at privacy@whygo.net.

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